No one likes spam. Spam is like a wort on the internet. It is something nobody wants. And spam must be be dealt with before it over runs ones email box.
It is common practice for web hosts to offer email accounts for their clients. Since a host is offering a client the ability to create email accounts, logic dictates the host will provide a reasonable means to deal with junk mail. It is beneficial for the host as they won’t have volumes of junk mail cluttering their email servers. And it is beneficial for the client to go about their business without battling spam. Well at least that is how it should ideally work. And most hosting companies provide a decent means for dealing with spam, but apparently not Hostmonster.
Hwystitch was using SpamAssassin on Hostmonster to deal with spam issues. He noticed the spam was not effectively being filtered. So he contacted support to find out what might be the problem. So the saga of Hwystitch vs Hostmonster unfolds at the Hostmonster forum.
been having bad spam issues so i checked the headers on emails coming in and see that spam assassin only looks at about 25% of the mail received! First I asked if something was wrong with my spam assassin on the site, support emails back, nope working just fine, so i ask why its not filtering a vast majority of my email, here is the response.
And Hwystitch receives a response from Hostmonster:
Spam Assassin is setup to only run when it has a certain amount of resources or more available. Currently this means that, you may have some messages that are checked by Spam Assassin, and you may have some that are not checked at all.
We realize this can be an inconvenience and are looking into ways to try to handle it differently without letting it get too intensive.
In the meantime, since there is currently no ETA on achieving the above goal, give Spam Hammer a try and see if it can help relieve some of your spam problems.
Hwystitch’s final response:
Ok spam hammer has been enabled, They deleted my account filtering rules once already and now they tell me that spam assassin will only run some times!!! bet if I paid for their postini I wouldnt have the problem…
Contacting BBB and will be switching hosts.
Hostmonster throttling SpamAssasin, only allowing 25% of emails to be filtered, to conserve server resources it is beyond laughable. Good luck HwyStitch on finding a decent and reliable web host.